Your privacy

Who we are

NewRide is operated by NewRide Limited, a company incorporated in New Zealand under the Companies Act 1993 on 21 August 2026 (NZ company number 9453184, NZBN 9429053905284). We are the agency responsible under the Privacy Act 2020 for the personal information we hold about you. This notice explains what we collect, why, who we share it with, and the choices and rights you have.

Last updated 21 August 2026.

Data we collect & why

We only collect what we need to run the marketplace. The table below sets out the categories of personal information we hold, examples, and the purpose of collection.

How we collect information

• Directly from you — when you create an account, list a vehicle, message another user, or buy a paid feature.
• Automatically — cookies and similar technologies collect usage events and device data as you browse. You can block or delete cookies in your browser settings; some parts of the site (like staying signed in) may not work without them.
• From third-party sources — when you look up a number plate, vehicle details come from external vehicle-data services (see the vehicle & plate lookup category above).

How we use your information

We use your information to operate and improve the marketplace: providing accounts, listings, messaging and notifications; verifying mobile numbers and dealer registrations; processing payments for paid features; personalising saved searches and alerts; keeping the service secure and preventing fraud, scams and abuse; answering your questions and requests; and meeting our legal obligations. We do not use your information for anything unrelated to these purposes.

Third-party processors & recipients

We do not sell your information. The service categories below involve providers that handle data on our behalf under data-processing agreements; each is bound to use it only to provide the service we engage them for.

We may also disclose your information: to other users as part of running the marketplace (your display name and listing details are visible to others, and messages you send are delivered to the recipient); to law enforcement, the Privacy Commissioner, courts and regulators where we are lawfully required to do so or it is reasonably necessary to enforce our terms; and to a buyer of our business if we sell or restructure it — your information would be transferred as part of that transaction, with notice where practical, and used under this notice or its successor.

Cross-border data transfers

NewRide is a New Zealand service, but some of the service categories above involve providers that store or process data outside New Zealand — notably our email delivery, SMS verification, error-monitoring and analytics providers in the United States, and our payment processor's global infrastructure. Where this occurs, the transfer relies on the provider's standard contractual clauses and their certifications or safeguards (for example, PCI-DSS compliance and the EU–US/UK–US data frameworks). Your core marketplace data — accounts, listings, messages, and photos — is stored by our cloud data-storage provider in Australia, which the Privacy Act 2020 treats as a comparable-jurisdiction transfer.

Message retention

We retain private messages for up to 12 months, after which the message body is automatically replaced with a sealed hash while metadata is kept for aggregate audit.

Threads under a legal hold (disputes, scam reports, or law-enforcement requests) are exempt from redaction until released.

Security

We protect your information with encryption in transit, access controls that limit data to the systems and people who need it, and scrubbing of personal content from error-monitoring traces. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we review our practices as the service evolves.

Access & correction

You have the right to access and correct your personal information (Privacy Act 2020, principles 6 and 9). Contact us to exercise these rights.

Redaction on request

Beyond the automatic 12-month retention window, you may request earlier redaction of your messages by contacting us. Threads subject to a legal hold (disputes, scam reports, or law-enforcement requests) are exempt until released.

Complaints

If you believe we have breached the Privacy Act 2020, please contact us first so we can try to fix it. You may also make a complaint to the Office of the Privacy Commissioner (privacy.org.nz), which can investigate it.

Changes to this policy

We may update this notice from time to time. The “last updated” date at the top of this page reflects the most recent change, and we will notify you of material changes in-app or by email where practical.