Disputes and reports

First step: talk it through

NewRide has no legal power to enforce a sale or make anyone pay. Most trades that go wrong are resolved by a direct conversation — the deal is between buyer and seller, so start there.

Disputes Tribunal vs Motor Vehicle Disputes Tribunal

• Disputes Tribunal — claims up to $30,000, for private-sales disputes and anything else between you and the other member.
• Motor Vehicle Disputes Tribunal (MVDT) — claims about vehicles bought from a Registered Motor Vehicle Trader (Motor Vehicle Sales Act 2003, Part 4).

Getting the other member's details — the statutory declaration process

For a Tribunal claim you may need the other member's name and address. We release member details only against a signed statutory declaration, used solely for that claim. The process:

1. Email us (see the address at the bottom of this page) with the listing link and a short description of what happened.
2. We check that a contract was formed — a completed Buy now, a winning bid at or above reserve, or an accepted offer.
3. We send you a statutory declaration form.
4. Sign it before a court Registrar (or another person authorised to witness statutory declarations).
5. Send the signed form back to us.
6. We process it in about five working days and release the member's details to you, solely for the purposes of the claim.
7. We notify the member whose details were released.

Stolen vehicles

If a vehicle turns out to be stolen, contact the Police first — before any civil claim.

Harmful content and behaviour

The fastest way to report is in the app: use the report button beside Share on a listing, the report button in a chat header for a conversation, Report this person in someone's profile, or the report button on an ad card for a sponsored ad. Our moderators review every report and update you in your notifications. For one-to-one problems, you can also block a buyer from contacting you — see Blocking a buyer.

You can also report harmful or offensive content to Netsafe, the approved agency under the Harmful Digital Communications Act 2015, or email us with the listing link.

Complaints about NewRide

Complaints about our conduct go to the Commerce Commission (fair trading) or the Advertising Standards Authority (advertising). Privacy complaints go to our privacy address — see the privacy policy.